Jennifer Grace Music & Vocal Academy Limited

Privacy Policy

1. Who are we?

2. Changes to our privacy policy

3. How the law protects you

4. Types of Personal Information

5. Where we collect personal information from

5.1. Data you give to us:

5.2. Data from third parties we work with:

6. Who we share your personal information with

6.1. Sending data outside of the EEA

7. Marketing

8. How long we keep your personal information

9. What if you want us to stop using your personal information?

10. Access to your information and correction

11. How to complain

1. Who are we?

Jennifer Grace Music & Vocal Academy was set up in 2014 and has grown and flourished over the years to become a thriving music school centre offering: Vocal tuition; piano/keyboard; guitar; drums; theory of music; examinations in all subjects; stage confidence workshops; audition preparation; shows, productions; and birthday parties

2. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in October 2018.

3. How the law protects you

We are only allowed to use your personal data if we have a one or more of the following reasons to do so:

  • To fulfil a contract we have with you, or
  • When it is our legal duty, or
  • When it is in our legitimate interest (which means we have a business or commercial reason to use your information. We still have to assess whether your rights when relying on this reason), or
  • When you give us consent to.

Here is a list of all the ways that we may use your personal information and the reason from the list above which we are relying on. If we are relying on a legitimate interest this is also detailed below:

What we use your personal information for Our reasons Our legitimate interests
• To manage our relationship with you.

• To develop new ways to meet our customers’ needs and to grow our business.

• To develop and carry out marketing activities.

• To study how our customers use products and services from us.

• To provide advice or guidance about our products and services.

• Your consent.

• Fulfilling contracts.

• Our legitimate interests.

• Our legal duty.

• Keeping our records up to date, working out which of our products and services may interest you and telling you about them.

• Developing products and services, and what we charge for them.

• Defining types of customers for new products or services.

• Seeking your consent when we need it to contact you.

• To develop and manage our brands, products and services.

• To test new products.

 

• Fulfilling contracts.

• Our legitimate interests.

• Our legal duty.

• Developing products and services, and what we charge for them.

• Defining types of customers for new products or services.

• Being efficient about how we fulfil our legal and contractual duties.

• To make and manage customer payments.

• To collect and recover money that is owed to us.

• Fulfilling contracts.

• Our legitimate interests.

• Our legal duty.

• Being efficient about how we fulfil our legal and contractual duties.

• Complying with regulations that apply to us.

• Developing products and services, and what we charge for them.

• Defining types of customers for new products or services.

 

• Fulfilling contracts.

• Our legitimate interests.

 

• Complying with regulations that apply to us.

• Being efficient about how we fulfil our legal and contractual duties.

• To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning, communications, corporate governance, and audit. • Our legitimate interests.

• Our legal duty.

• Complying with regulations that apply to us.

• Being efficient about how we fulfil our legal and contractual duties.

• To exercise our rights set out in agreements or contracts. • Fulfilling contracts.

• Our legitimate interests.

 

• Complying with regulations that apply to us.

• Being efficient about how we fulfil our legal and contractual duties.

4. Types of Personal Information

We use many different kinds of personal information:

Type of personal information Description
Contact Where you live and how to contact you.
Transactional Details about payments including to and from your accounts with us.
Contractual Details about the products or services we provide to you.
Behavioural Details about how you use our products and services.
Communications What we learn about you from letters, emails and conversations between us.
Consents Any permissions, consents or preferences that you give us. This includes things like how you want us to contact you.

5. Where we collect personal information from

5.1. Data you give to us:

  • When you sign up for our classes, products and services
  • When you talk to us on the phone
  • In emails and letters
  • In customer surveys
  • If you take part in our competitions or promotions

5.2. Data from third parties we work with:

  • From examination bodies

5.3. Who we share your personal information with

We may share your personal information with:

  • Examination bodies
  • Your tutors
  • Regulators and other authorities, including the Police

5.4. Sending data outside of the EEA

We will only send your data outside of the European Economic Area (‘EEA’) to:

  • Follow your instructions.
  • Comply with a legal duty.
  • Work with our agents and advisers who we use to help run services.

If we do transfer information to our agents or advisers outside of the EEA, we will make sure that it is protected in the same way as if it was being used in the EEA. We’ll use one of these safeguards:

  • Transfer it to a non-EEA country with privacy laws that give the same protection as the EEA.
  • Put in place a contract with the recipient that means they must protect it to the same standards as the EEA.
  • Transfer it to organisations that are part of Privacy Shield. This is a framework that sets privacy standards for data sent between the US and EU countries. It makes sure those standards are similar to what is used within the EEA.

We may need to collect personal information by law, or under the terms of a contract we have with you.

If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that we cannot perform services. It could mean that we cancel a product or service you have with us.

6. Marketing

We may use your personal information to tell you about relevant products and offers. This is what we mean when we talk about ‘marketing’.

The personal information we have for you is made up of what you tell us and data we collect when you use our services.

We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.

You can ask us to stop sending you marketing messages by contacting us at any time.

If you choose to stop receiving marketing material you may still receive certain things such as invoices from us which we need to send you for contractual or other legal purposes.

7. How long we keep your personal information

We will keep your personal information for as long as you are a customer or you continue to use our services.

After you stop being a customer/user, we may keep your data for up to 6 years to enable us to respond to any questions or complaints and to show that we treated you fairly.

We may keep your data for longer than 6 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.

8. What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

You can also ask us to restrict the use of your personal information if:

  • It is not accurate.
  • It has been used unlawfully but you don’t want us to delete it.
  • It not relevant any more, but you want us to keep it for use in legal claims.
  • You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

9. Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate using the contact details above.

10. How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us at [email protected]

You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern.